https://wiki.astercc.org/ 2026-06-29T11:50:08+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:billing_and_invoice&rev=1513047940&do=diff Billing and Invoice Features asterCC Commercial provided three level billing for outbound calls * System billing -> Get the cost of the system * Team billing -> Bill a team * Customer billing -> Bill an account (user) Combined with the invoice and financial management features, you are able to run a hosted IP phone system. text/html 2018-09-26T10:04:39+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:bind_domain_and_team&rev=1537956279&do=diff Bind Domain and Team asterCC is a hosting system that offers multiple customers services. Each customer manages by team, so that each team will has its own identification. By default, when a user logs in the system, he has to choose his team. In most cases, we do not want users to see all teams in the system. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:call_webservice_in_ivr&rev=1513047940&do=diff Call webservice in IVR We will instruct a business members service IVR flows, and will call a webserivce for checking the card number which customer enter from IVR. Create the IVR flows * upload the announcement voices Go to Advanced/Announcements page , and click text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:features_codes_in_call_center&rev=1513047940&do=diff Feature Codes In asterCC IP PBX, we have feature codes and hot keys, feature codes means you can dial when your phone is on hook, hot keys means you can dial during a call. Besides Voicemail, Transfer Config, you can have following useful features: text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:for_survey_or_sales_outbound_campaign&rev=1513047940&do=diff agent phone can be a device in system or a normal mobile or landline text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:how_to_config_asr_automatic_speech_recognition_in_ivr&rev=1513047940&do=diff IVR语音识别配置示例 创建IVR流程 * 创建IVR并配置基本参数 添加动作 * 添加应答、语音提示、语音识别动作 首先添加应答动作，然后添加语音提示，提示用户说出目标内容，如：请在嘀声后说出您要接通的部门如：产品咨询 客户服务 投诉建议等 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:how_to_config_call_back_in_ivr&rev=1513047940&do=diff 如何配置用户回呼 在实际应用中，经常会出现所有坐席资源不足导致无人可以处理客户的情况（例如队列忙或者非工作时间），asterCC提供了回呼功能，允许客户选择回呼，这样当系统空闲时，坐席可以回拨客户提供服务。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:how_to_config_customer_request_call_back&rev=1513047940&do=diff How to config customer request call back In real terms, there will be a situation where the agents are not enough to deal with customers (for example, a queue is busy or non-working time), asterCC provides a callback function that allows customers to call back, so that when the system is available, the attendant can call back to serve. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:how_to_perform_system_backup&rev=1513047940&do=diff How to perform asterCC system backup Database Backup mysqldump -uroot -p astercc10 | gzip > astercc_db.sql.gz System will prompt for database root password, you can find it in /etc/astercc.conf if you don't know. “” mysqldump -h127.0.0.1 -uroot -p astercc10 | gzip > astercc_db.sql.gz text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:how_to_use_speech_recognition_in_ivr&rev=1513047940&do=diff How to use speech recognition in IVR 创建IVR流程 * 创建IVR并配置基本参数 添加动作 * 添加应答、语音提示、语音识别动作 首先添加应答动作，然后添加语音提示，提示用户说出目标内容，如：请在嘀声后说出您要接通的部门如：产品咨询 客户服务 投诉建议等 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:use_case:manage_caller_id&rev=1513047940&do=diff Manage Caller ID The priority of caller id number in system is * Caller ID in Trunk (when it's forced) * Agent Caller ID(when agent login) * Campaign Caller ID(when agent login) * Device Caller ID * Trunk Caller ID Phone System * Always use a specific caller id for the trunk