https://wiki.astercc.org/ 2026-06-24T21:55:49+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how-to_add_language_package&rev=1513047940&do=diff In the system management interface, System -> Language -> Add Language name: the language you are going to add Language code: the abbreviation for that language Login list: whether that language is displayed in the login page Language note: other explanations text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how-to_add_sound_files&rev=1513047940&do=diff Upload Recording File through Windows Recording You need a recroding software in the first place. Any software is ok. Here we take Free Sound Recorder for example. Free download here: <http://www.sound-recorder.biz/freesoundrecorder.html> Record with the Free Sound Recorder and upload to the system, which supports one formats: wav(8000KHz,16bit) text/html 2018-06-07T10:22:50+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how-to_config_inbound_route_based_on_datetime&rev=1528366970&do=diff how to config inbound route based on datetime Add ringgroups: Create worktimes: If the start time is greater than the end time, click [Save] button, the system will automatically divide the time into two intervals: Add worktime Packages: text/html 2018-10-15T02:02:54+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how_to_add_a_customizefield_to_the_contact_log_table&rev=1539568974&do=diff How to add a customizefield to the contact log table? Customize the contact log field only if your campaign customer package use individual customer table. 1.“Table” select “Contact Log” 2. “Type” select “customer_field” 3.The text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how_to_dial_the_schedular_calling_immediately&rev=1513047940&do=diff How to Dial the Schedular Calling Immediately 使用页面操作 首先，点击[查看拨号列表]，然后按“预约时间”搜索出你想立即开始拨号的数据，点击[通过搜索条件删除]按钮，再选择执行删除方式(如:直接删除)，需要注意的是只有 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how_to_do_time_based_routing_in_ivr_options&rev=1513047940&do=diff How to do Time Based Routing in IVR Options Add Ringgroups You can add serveral groups in this way above. Add Worktime Worktime: Resttime： It will turn to be two stage automatically，as follows： Add Worktime Packages Total Worktime： text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how_to_implement_devices_connecting_between_different_servers_in_lan&rev=1513047940&do=diff How to Implement Devices Connecting Each Other between Different Servers in LAN “”“” Add Trunks For example，we will illustrate it on server A，click [PBX]->[Trunks]->[Add]，we can open trunk management page，as following： Binding the Trunk to Team text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how_to_terminate_the_mission&rev=1513047940&do=diff How to terminate the mission Inserting data Open [Campaign]->[Campaigns]，click [Import]，and then select the file to import，team and table you want to import。At last，“select when to import” and click [Import]. When the import job was be finished，we can find the status of task in [Call Center] text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:how_to_use_customized_link_to_integrate_with_3rd_party_system&rev=1513047940&do=diff How to use customized link to integrate with 3rd party system URL Campaign Go to Customer -> customization, click Add to add a new customized field: For more explanation, please refer to customization “” When “Open pattern” is “Auto”, once customer information is open, astercc will open a new window text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:settingup_astercc_to_receive_inbound_callers_for_virtual_customers&rev=1513047940&do=diff In this scenario we will configure astercc settings to receive calls for an inbound call centre application where you may have different callers for different customers. * Login to the Astercc System as an administrator. * Create a Team – A business organisation. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:settingup_astercc_to_receive_inbound_calls_which_are_presented_to_different_customer_queues&rev=1513047940&do=diff In this scenario we will configure astercc settings to accept inbound calls via an IAX trunk and allow those calls to be handled through a queue until they are answered by agents. Login to Astercc Login to the Astercc Application using your Firefox browser. The default username is “Admin” and “Admin” for the password. The Browsers text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:step_of_configuring_outbound_and_inbound_of_telephone_system&rev=1513047940&do=diff The purpose of this tutorial: * Set the trunk for outbounding * Configure the softphone registered to astercc * How to create a ringgroup * How to configure Iroutes Add Account System user to account for the unit, each account can add multiple extension Device(pbx Management / Devices). text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:real_case_guidance:step_of_popup_survey_in_a_campaign&rev=1513047940&do=diff Step One : Create a survey which is needed by the campaign, open the Survey Management list category in the left list ,you can see the Surveys link ,click it and you will see the page on the right and click the add button on the top. Add like this: