https://wiki.astercc.org/ 2026-06-23T22:16:46+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:caller&rev=1513047940&do=diff 客户管理 左侧管理列表 虚拟呼叫中心 -->客户管理，进入下图所示页面 可以通过此页面右上角的下拉框选择相应的呼入用户来管理相应呼入用户下的 客户。 添加 点击【添加】按钮。打开客户添加页面 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:cdr&rev=1513047940&do=diff CDR [CDR Page] View the customer cdr by this page Can click [Listen Button] to listen the customer cdr,like this: [Listen Page] Can click [Download Button] to download the cdr monitor like this: [Download Page] text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:customer&rev=1513047940&do=diff 用户管理 Left Management List 【Virtual Office】 -> Customer, as follows page: [Page] Module function: Save the “Virtual Office” user data and its business related settings. 添加呼入用户管理 点击【添加】按钮，打开添加界面 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:customization&rev=1513047940&do=diff 自定义字段 [Customization Page] 可以通过此页面为具体的某个呼入用户建立自定义字段，以满足自己的特殊需求 添加 [Add Customization] 字段名称: 自定义字段的名称 字段类型: 自定义字段的类型,包括 input、select 和 textarea text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:faq&rev=1513047940&do=diff Create FAQ Category to manage the FAQ for the customer,to help the agent to resolve the problem for caller. On the leftmenu,Virtual Office --> FAQ Category 1, open the FAQ page [FAQ Page] Click Add button to open the add page [Add FAQ] Teamname:which team need to use the text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:faq_categories&rev=1513047940&do=diff FAQ Category FAQ Category include FAQ Category 1 and FAQ Category 2 ,so it can division into details. On the leftmenu, Virtaul Office --> Knowledge,open the FAQ Category 1. [FAQ Category 1 Page] Add FAQ Category 1 Click [Add] button to open the add page [Add FAQ Category 1] Fill relate message,then click [save] button to save the data.The saved data will be shown in the list. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:virtual_office:rates&rev=1513047940&do=diff Rate Rate page is used to create rate for different customer,use the rate to bill for the customer by incoming and transfer. Add Click the add button,can see the follow page: [Add Rate] Required ratename: Rate name,is used to distinguish the different rate