https://wiki.astercc.org/ 2026-06-29T09:49:47+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:account&rev=1513047940&do=diff Account management Account is the basic unit of system user, and we can define different authorization type by setting different account type and role. On the left list, Account and authorization --> Account management, we can see the list of accounts which already exist in the system. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:account_group&rev=1513047940&do=diff Account Groups On the left menu,Account and authorization --> account groups, [Account Group Page] Add account groups Account groups are for helping Rate->Agent rate to manage the rate. We put accounts with the same policy into a group, and bill them altogether. Click Add and the page pops up. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:adjust_credits&rev=1513047940&do=diff 用户财务管理 用户财务管理用于调整团队和账户的余额，包括充值，扣费等。 左侧列表 账户和权限管理-->用户财务管理 进入用户财务管理页面，看到如下界面 [Adjust Credits Page] 添加用户费用 点击【添加】按钮 会看到添加页面，添加界面根据用户登录的类型不同会有不用的界面 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:agent&rev=1513047940&do=diff Agent Management 坐席是呼叫中心中处理呼叫的人员，每个坐席账号都需要与一个系统账号相关联(账户不需要必须有坐席)，同时系统的价格也是根据坐席数目来确定的。每个坐席都会有一个唯一的，由数字组成的工号，此工号的作用主要是作为坐席在系统中的标识，除此之外在某些应用中，客户和坐席进行通话前，将先听到类似于 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:agent_group&rev=1513047940&do=diff Agent Group On the left menu, account and permission -->agent to open the agent management page. In the real cases, an agent cannot handle one job alone, so we make an agent group as a unit. We put agents with the same job to one group, and one agent can belong to many groups. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:privilege&rev=1513047940&do=diff Privilege Privilege is used to set the privilege of every module for user.If change the setting here,it will affect the privilege in Role. Click User --> Privilege,open the page,it will show all the page in the list [Privilege Page] Click the page which you wanna edit,it can show the privilege of page and you can edit the privilege text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:quick_edit&rev=1513047940&do=diff Quick Edit 快速编辑用于批量更新一个或多个属性。 选择编辑对象 点击左侧菜单的 User -> Quick Edit，进入编辑页面。 首先需要选择要编辑的团队和对象 [Quick Choose Edit Object] 可选择的快速编辑的对象包括：分机，坐席，账号。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:quick_setup&rev=1513047940&do=diff With quick setup, you can create accounts, devices and agents at batch. Quick Add * Go to user -> Qucik Setup * If you login as system admin, first you need to select the team you want to operate * Select “Generate New” in account, means it will generate account automaticly text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:role&rev=1513047940&do=diff Roles Manage Role is a collection of different privileges, we will assign different privilegesto different roles so that we can manage user easily [Role Page] By default, system provides 4 roles * Applicable to systemadmin (has all privileges and it's not editable) text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:user:team&rev=1513047940&do=diff Team management You can regard teams as individual companies, and each team has its own extensions, agent numbers and rate. And agents, devices and queue should belong to a team. So the first step to configure the system is to ad a team. Add team