https://wiki.astercc.org/ 2026-06-21T08:15:29+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:realtime:accounts&rev=1513047940&do=diff Choose system realtime--> live accounts, entering the page below. You can see the accounts information logged on. Before every piece of information(except for this account), there is a logout button which can be clicked to kick the account out of the system. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:realtime:agent_monitors&rev=1513047940&do=diff 坐席组监控 系统后台坐席组监控 左侧管理列表 系统实时信息-->当前坐席通话信息，进入下图所示页面 [System Live Monitor Page] 模块功能：实时显示系统内坐席的通话信息； 可以通过页面上部的 团队，坐席组两个下拉框来控制 页面监控的坐席组，勾选相应的坐席组 点击确定按钮，页面就会重新加载，显示勾选的坐席组的实时情况，默认页面勾选全部 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:realtime:agents&rev=1513047940&do=diff Click system realtime --> live agents, entering the page below [Live Agent Page] the function of this module: show the online agents and their working status; Agent No：Agent number； Queue No：Queue number； Status： the status of the agents； Inbound answered： text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:realtime:live_trunk&rev=1513047940&do=diff Live Trunk On the leftmenu,Realtime --> Live Trunk,open the page [Live Trunk Page] On the page,it will automatically refresh by 5 seconds(If do not need,please cancel the checkbox's checked status),show the calls on the trunk The data on the page,DialOut and DialIn details will be shown in the different table. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:realtime:system_messages&rev=1513047940&do=diff System Message Can see the message about system by this page. [System Message Page] Can see whether the current system is the new version,if there is new version,it will be shown on the top. System message Customer name the name of this authorised user Max agents the authorised max number of agents text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:realtime:usages&rev=1513047940&do=diff [Usage Page] Can see details of every team in the system,teamadmin just only see the current team.