https://wiki.astercc.org/ 2026-05-13T17:16:20+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:addsoundfiles&rev=1513047940&do=diff 左侧列表，点击 PBX高级管理-->批量添加语音文件，进入下图所示页面。 [Add SoundFile Page] 模块功能：将上传到服务器的语音文件，批量存储到语音文件管理和呼入语音管理两个表内，供系统使用。 如上页面，语言可勾选的，代表存在此文件，反之，不存在此文件，不可选。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:announcement&rev=1513047940&do=diff 左侧管理列表，点击 PBX高级管理-->呼叫语音管理，进入下图所示页面。 [Announcement Page] 模块功能：管理呼入语音文件。从“语音文件管理”中选择语音，用作各个团队的呼入语音。 点击【添加】按钮，打开呼入语音添加界面。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:blacklist&rev=1513047940&do=diff Blacklist On the leftmenu,click |Advanced --> Blacklists,open the page [Blacklist Page] Function: Forbid the phone dialin the call center.Once add the blacklist for team , account or device,then the phone will not dialin to the team account or device. Add Click the [Add] button,open the addpage text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:callerid_number_restrict&rev=1513047940&do=diff Callerid number restrict In the left management list, click Advanced -> CID Restricts, cilck enter the following page. [CID Restricts Page] Restrict Type: Select the rules of restrict in dialing out,include:Whitelist and Blacklist. Blacklist:The numbers inputed can't be dialed out through the trunk. Whitelist:Only the numbers inputed can be dialed out through the trunk. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:conference&rev=1513047940&do=diff 会议室管理 左侧管理列表，点击 PBX高级管理-->会议室管理，进入下图所示页面。 [Conference Page] 模块功能：设置多人会议的房间 添加 点击【添加】按钮，打开会议室添加界面。 [Add Conference Page] 内线号码：内线号码，用于内部呼叫，通过拨打此号码可以连接对应的会议室 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:dahdi&rev=1513047940&do=diff 左侧列表，点击 PBX高级管理-->板卡管理，进入下图所示页面。 [DAHDI Page] 模块功能：介于硬件管理，本页面语言全部采用英文，用于编辑更改硬件语音板卡配置。按数字板卡和模拟板卡分两个表格列出板卡使用情况。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:iroute&rev=1513047940&do=diff Inbound Route Inbound route is for routing incoming calls to different destination according to a certain rule. Add inbound route Menu on the left, Advanced → Inbound Routes, click add to open this page. [Add Iroute] Mandatory fields * Name： name this route. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:ivr&rev=1513047940&do=diff IVR Interactive voice response is what we call IVR. When you dial 10086 and you will hear voice instruction to guide you for services. IVR can be used to guide customers, deal interactive services, play voice broadcast etc. Module function： Set the voice process and control the IVR flow. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:moh&rev=1513047940&do=diff 等待音乐管理 左侧管理列表，点击 PBX高级管理-->等待音乐管理，进入下图所示页面。 [Moh Page] 模块功能：管理等待音乐。从“语音文件管理”中选择语音，用作各个团队的等待音乐。 点击【添加】按钮，打开等待音乐添加界面。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:oroute&rev=1513047940&do=diff Outbound route Menu on the left, PBX -> Outbound route, [Oroute Page] Module function： for the account group. You can handle outbound requests in different ways for different account range (account group) Add Click add to open the outbound route adding page. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:pbxtemplate&rev=1513047940&do=diff PBX模版 PBX模版用于管理asterisk上使用的中继线路或者分机设备,您可以设定不同的模版便于添加中继或者分机时候使用,修改的时候之需要修改模版,使用改模版的配置信息就会一起更新。 左侧管理列表，点击 PBX高级管理 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:queue&rev=1513047940&do=diff Queue Queue and agent group work together. Agent groups are for setting and managing staff, while queues are for configuring parameters in the calling process. A queue without a bound agent group has no use. Add a queue Menu on the left advanced -> queues, and click add. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:record_app&rev=1513047940&do=diff Record App Record App“” In the menu on the left，click [Advanced]->[Record App]，we can open the recording management page，as follows： Module function：Create and manage the recording application which used in IVR module，it can generate recording files. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:soundfile&rev=1513047940&do=diff 左侧管理列表，点击 PBX高级管理-->语音文件管理，进入下图所示页面。 [Sound Page] 模块功能：上传更改系统语音文件。 点击【添加】按钮，打开语音文件添加界面。 [Add Sound Page] 语音文件名称：用简短的词语体现一条语音的功能用途，便于与其它语音区分。 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:sys_application&rev=1513047940&do=diff 左侧列表，点击 PBX高级管理-->应用管理，进入下图所示页面。 [Application Page] 点击【添加】按钮，打开应用添加界面。 [Add Application Page] 应用名称：设置应用的名称 Context：应用的背景介绍 团队：选择次应用所属团队 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:trunkgroup&rev=1513047940&do=diff Trunk Group On the leftmenu,[ Advanced ]->[Trunk Groups],open the page Module function: put trunks together, easy to configure and manage. Add Cilck add to open the trunk group add page. Name: Name this trunk group. Team: to which team this trunk group belongs. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:whitelist&rev=1513047940&do=diff Whitelists On the leftmenu,click Advanced --> Whitelists,opent the page. [Whitelist Page] Function:Just only allow the number to dialin.Once a white list is set, the numbers which are not on the list cannot dial to the target If set the whitelist,the number except the whitelist can not dialin the system text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:worktime&rev=1513047940&do=diff Worktime On the leftmenu,Advanced --> Worktime,open the page. [Worktime Page] Module funciton: Set a working time period, like 8 a.m. to 5 p.m. from Monday to Wednesday every week. Add Click Add to add work time for the work time package module. [Add Worktime Page] Name: name this package. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:module_manual:advanced:worktimepackage&rev=1513047940&do=diff Worktime Package On the leftmenu, Advanced --> Worktime Package,open the page [Worktime Package Page] Module function: According to your business needs, we can put work times together as a worktime package. Worktime package is often used by the dialer in Campaign module to control the work time of the dialer ( in what period of time does the dialer work).