https://wiki.astercc.org/ 2026-05-07T08:23:21+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:anget_work_platform&rev=1513047940&do=diff * Function menu bar * Displays the current login information * Team name * VoIP extension Status Bar: When using the VoIP device registration, where the extension will display the speed of the device to the server * Check In button * text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:customer_rate&rev=1513047940&do=diff The use of customer rate In addition to billing outbound calls to system users, it also played the role of trunk selection, when rules matched, call will be sent to the trunk configed in the rate. Trunk selection order: * Account group level rate match text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:dial_panel&rev=1513047940&do=diff Click the Dial button to open Dial panel, the feature for outbound [dial panel] * the queue agent dial for * the number need to call * Campaign or virtual customers agent dial for * Stat dial * Close panel * Recent outbound calls * Recent inbound calls text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:live_calls_panel&rev=1513047940&do=diff Live Calls panel is used to display the lives calls generated by the agent [live calls panel] * All hung up * Increase the volume * Decrease the volume * Hangup the customer * Hangup the consultant * row for the first live call * row for the second live call text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:mail_sms_panel&rev=1513047940&do=diff Click the Mail & SMS button to display the email & sms panel, shown in Figure [email sms panel] [email panel] * Send a SMS * Send an e-mail * Subject * Recipients * Content * Send * Close text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:map_panel&rev=1513047940&do=diff Click the map button, open the map panel, as shown, this feature supports query an address or a path [map panel] * The address want to query * Query button * Map area * Starting point * End point * Query a path * Path display text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:queue_panel&rev=1513047940&do=diff Click the Queue button to display the queues the agent in, as shown [queue panel] * Check In All * Check out all * Pause All * Unpause All * Check in / check out the current queue * Pause / Unpause the current queue * Queue <Customer Service 1> * text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:system_rates&rev=1513047940&do=diff System Rates are used to bill outbound cost for each trunk and system When a outbound call is made and trunk is used, system will search the trunk rate and see if there's a rate matched, if yes, then it will calculate the cost and cumulative to trunk cost and system cost. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:function:task_panel&rev=1513047940&do=diff Click the Task button to open the task pane shown in Figure: [task panel] * The total number of agent tasks * The total number of agent tasks which have begun * The total number of agent tasks which are about to begin * Disposed of the task * The total number of agent messages