https://wiki.astercc.org/ 2026-06-18T01:32:24+00:00 https://wiki.astercc.org/ https://wiki.astercc.org/lib/tpl/arctic-mbo/images/favicon.ico text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_add_edit_memo_of_field_parameter&rev=1513047941&do=diff How to Add/Edit Memo of Field Parameter eg：We can refer memo of field via clicking the icon on the left of it named “Name”. The Directory of Memo Files The files are under /var/www/html/asterCC/app/webroot/docs，you can find the page when enter the corresponding language directory：eg [User] text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_add_g729_codec_support&rev=1513047941&do=diff add g729 codec support 1. download the codec so file based your CPU, the linux command is for 32bit linux wget http://asterisk.hosting.lv/bin162/codec_g729-ast16-icc-glibc-pentium4.so for 64bit linux http://asterisk.hosting.lv/bin162/codec_g729-ast16-icc-glibc-x86_64-pentium4.so text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_assign_the_trunk_to_a_campaign&rev=1513047941&do=diff How to Assign the Trunk to Campaign Set the Trunk in Team If the team has one trunk only,you just need change it in teams,as follows： Set the Trunk in Account Groups For example:There are 5 accounts in team named “test_team”,the accounts' name from astercc0 to astercc4.The team uses a trunk group named text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_cancel_the_ip_accesslimit&rev=1513047940&do=diff How to Cancel the IP AccessLimit The purpose of IP AccessLimit is to specify which IP can be allowed to log in this system.If you set “192.168.1.175” to AccessLimit only，you should write it as:192.168.1.175-175. Modify the Setting in Astercc System text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_change_the_asterisk_version_in_astercc&rev=1513047941&do=diff How to change the asterisk version with astercc Sometimes when you get issue with one asterisk version, you can try to change astercc with another asterisk version then here's what you can do * remove old modules * mv /usr/lib/asterisk/modules/ /usr/lib/asterisk/modules/.bak text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_choose_dial_method_in_campaign&rev=1513047941&do=diff How to choose dial method in campaign asterCC provides several dial methods in a campaign, here we list how they work and what scenario they could be used in Direct Dial Click to call preview dial auto dialing predictive dialer text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_choose_dtmf_mode&rev=1513047941&do=diff How to choose dtmf mode What is DTMF DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone's touch keys. What's DTMF for Without correct DTMF, a IVR could not understand what's customer input. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_choose_hardware_for_your_call_center&rev=1513047940&do=diff How to choose hardware for your call center When you choose hardware for asterCC Commercial Call Center system, you need consider the following facts * Concurrent Calls * Concurrent Agents (login via browser or login via phone) * Modules * Trunk and codec text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_configure_multiple_servers&rev=1513047941&do=diff How to configure multiple servers for asterCC system Servers * CTI(Asterisk)、Nginx：192.168.1.62 (External IP：110.249.148.246) * MySQL：192.168.1.60 * PHP server 1：192.168.1.61 * PHP server 2：192.168.1.70 1.Backup database on your CTI server. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_control_concurrent_calls_in_predictive_dialer&rev=1513047940&do=diff How to Control Concurrent Calls in Predictive Dialer The Trunk Provider Above all，we should recognize the maximum volume of trunk that bought from provider。 System Open the left management list，click [Realtime]->[System Messages]，you can see the text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_edit_smtpserver_to_send_voicemail&rev=1513047941&do=diff How to edit the SMTP Server to send voicemail How the system choose the SMTP Server to send the email? 1.Accordding to the voicemail owner's team,search whether there is a SMTP server of this team.If it exists,then use it to send the email. 2.If no SMTP Server on Step 1,then use the default SMTP server which do not belong to any team. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_enable_google_map&rev=1513047940&do=diff Enable the Google Map in asterCC Setting On the setting page,you can find the google map under the `system setting` tag * If enable the Google map,set it to yes * If disable the Google map,set it to no As above,the purpose may be: * System can not connect to internet系统的网络不可用 text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_implement_after_call_survey_for_agent&rev=1513047940&do=diff How to Implement After Call Survey for Agent Upload Announcements We need upload the announcements which will be used in IVR after hung up,for example:“Please make an evaluation for the service....” “Welcome to call us anytime...” and so on. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_migrate_astercc_system&rev=1513047941&do=diff How to Migrate AsterCC System First:Install AsterCC on New Server Refer to： AsterCC Installation versionmodules Second:Obtain New Authorization On the new server，execute command below，then download the identity via clicking “Download Identity” button on [Realtime] text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_reset_admin_password&rev=1513047941&do=diff How to reset admin password When we lost password for a user, we can login as admin or teamadmin to reset their password, but when we lost password for admin, we have to reset this in mysql database. You need to know mysql root password, if you don't, try check /etc/astercc.conf text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_restore_system_from_a_backup_file&rev=1513047941&do=diff How to Restore System from a Backup File Install a Same Version Astercc For details：asterCC Installation Upload the Backup File to the New Server For details：How to perform asterCC system backup Untar the Backup File First，you should enter the directory of the backup files that download via “ text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_setup_recording&rev=1513047940&do=diff How to Setup Recording Agents' calls recording * Agents' calls means the conversation started or accepted by agents.In asterCC，all of agent's calls could be monitor force automatically，needn't to site manually. Devices' calls recording * text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_upgrade_system&rev=1513047941&do=diff How to upgrade system * When there's a new version available, you can find the information in System Modules * Download the upgrade package, for core upgrade, usually it is very big, not easy to upload via GUI, you can download to your local computer and then upload to server via text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_use_a_specific_trunk_for_outbound_calls&rev=1513047941&do=diff How to configure to use a specific trunk for special numbers Config a trunk group * put all trunks you want to use into one group * read trunkgroup for more information for trunk group Config trunk rules * You can use prefix, length and then select a trunk, in this case, if the dialed number match the rule, it will choose the trunk text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_use_multiple_servers_for_astercc_system&rev=1513047940&do=diff How to configure multiple PHP servers for the asterCC system System Details * CTI(Asterisk)、Nginx：192.168.1.62 (Extranet IP：110.249.148.246) * MySQL：192.168.1.60 * PHP1：192.168.1.61 * PHP2：192.168.1.70 1.Before distributing the system, you need to back up the database on the CTI machine. text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:how_to_use_script_configure_high_available_and_cluster&rev=1513047941&do=diff How to Use Script Configure High Available and Cluster The Configuration of Master/Slave Server Information of Sample Master Server： Service IP：192.168.1.120(Used in trunk and device registration) eth0：192.168.1.234，this is primary IP of master server text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:the_common_prompt_of_system&rev=1513047941&do=diff The Common Prompt of System 1.The system will prompt that “All relevant data will be deleted, Continue?” when you delete the selected data，as it shown below： 2.The system will prompt that “Deleted Succeed” when you delete the data successfully，as it shown below： text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:the_logs_of_system-related_about_astercc&rev=1513047941&do=diff The Logs of System-Related about AsterCC Log Files Description of log files under /var/log/asterisk directory Firstly，you need to enable logging function of asterisk.remove the note(semicolon) in front of the “messages => notice,warning,error text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:what_s_the_difference_between_account_agent_and_device&rev=1513047941&do=diff Difference and connection between Account, Agent and Device * Account: mainly used for management systems, including system admin, team admin and users * System admin: to manage the entire system, have full privilage in system. * Team admin: to manage a team, have full privilage in a team, including accounts, seating, and PBX and so on. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:what_s_the_difference_between_astercc_0.x_and_astercc_commercial_version&rev=1513047940&do=diff asterCC 0.X asterCC commercial version PBX features No Yes User level need to have some knowledge of asterisk and linux by reading the manual, you can use Billing billing support by extension, support for hierarchical billing support billing for extension, trunk, agent text/html 2017-12-12T03:05:41+00:00 https://wiki.astercc.org/doku.php?id=en:faq:what_s_the_difference_between_checkin_checkout_login_logout&rev=1513047941&do=diff * Login: means the agent or the account enter the system with his username password * Logoff: means the agent or the account exits the system, this action may be actively log out, is also possible that the system log off the user due to timeout. text/html 2017-12-12T03:05:40+00:00 https://wiki.astercc.org/doku.php?id=en:faq:what_s_the_four_rates_under_rate_management_and_how_to_use&rev=1513047940&do=diff The use of astercc rate astercc provides a multi-level and flexible billing mechanism for users in system. In addition to billing, via different rate, you can set trunk for different numbers, that is, the system will call different numbers to choose according to match the corresponding outbound trunk.Besides outbound billing, astercc also provides the rates for agent when answer inbound calls.