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for_survey_or_sales_outbound_campaign
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login as agent, and open the outbound page and select a campaign
select a customer
1)
from the campaign or dial via dial panel
agent phone ringing
2)
customer phone ringing, and it will popup the customer information
3)
customer answered
conversation start and agent can save some information of the customer
start a survey
end the call, agent select the call result and progress result
4)
close the window and start the next call
export the report
1)
customer records could be imported and assigned before
2)
agent phone can be a device in system or a normal mobile or landline
3)
all customer field can be customized
4)
call result and progress result can be customized either
en/use_case/for_survey_or_sales_outbound_campaign.txt
· Last modified: 2017/12/12 03:05 (external edit)
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