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====== Auto Dialing ====== Auto dialing refers to in a campaign, system according to certain priorities, automatically dial the contact numbers assigned to the agent, Compared with the predictive dialing, auto dialing has the following advantages :   * Agent could keep his customers     * When auto dialing , the system will only call the "New" or "Pending" customers assigned with the agent.   * Customers will not have to wait     * The system will dial agent phone first, then dial customer only if agent answered, this could improve customer experience compared to predictive dialing.   * Support scheduler call     * Set a callback time for customers, upon arrival at appointment time within five minutes , system will start to dial the customer   * Support for multiple numbers of customers     * For multiple numbers of customers , when the first number is not answered, system will automatically dial the next number of the customer if he has. ===== Enable Auto Dial ===== * Auto Dailing is provided by Campaign module, to enable auto dialing, you need to go to Campaign -> Advanced, select "Auto" or "Optional" in dialway {{:en:regular_function_description_in_call_center:dialway.png?768|}} * Login as the agent, you will see the "Start to auto-dial" button {{:en:regular_function_description_in_call_center:auto_dial.png?768|}} ===== Obtain Customers ===== Since the auto dialing will only call the customers assigned to the agent in one campaign, so first you want to assign customers to agents    * Agent get customer      * In a campaign, admin could configure if agent is allowed to get customers * **each fetch** indicates the maximum number of agent for each click on the "obtain customer" button to get to the number of customers from unassigned list.      * **agent max own** indicates the maximum "New" customer number of agent when he tried to obtain, agent could not obtain new customers when his new customer number reach the this limit. {{:en:regular_function_description_in_call_center:campaign.png?768|}} {{:en:regular_function_description_in_call_center:obtain.png?768|}} * Assign by admin * Manually Assign {{:en:regular_function_description_in_call_center:manual_assign.png?768|}} * Automatically Assign {{:en:regular_function_description_in_call_center:auto_assign.png?768|}} ===== Dialing priorities ===== - Scheduled time is 5 minutes more or less than current time - Scheduler time is 5 more minutes less than current time - New customers