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====== Auto Dialing ====== Auto dialing refers to in a campaign, system according to certain priorities, automatically dial the contact numbers assigned to the agent, Compared with the predictive dialing, auto dialing has the following advantages :   * Agent could keep his customers     * When auto dialing , the system will only call the "New" or "Pending" customers assigned with the agent.   * Customers will not have to wait     * The system will dial agent phone first, then dial customer only if agent answered, this could improve customer experience compared to predictive dialing.   * Support scheduler call     * Set a callback time for customers, upon arrival at appointment time within five minutes , system will start to dial the customer   * Support for multiple numbers of customers     * For multiple numbers of customers , when the first number is not answered, system will automatically dial the next number of the customer if he has. ===== Enable Auto Dial ===== * Auto Dailing is provided by Campaign module, to enable auto dialing, you need to go to Campaign -> Advanced, select "Auto" or "Optional" in dialway {{:en:regular_function_description_in_call_center:dialway.png?768|}} * Login as the agent, you will see the "Start to auto-dial" button {{:en:regular_function_description_in_call_center:auto_dial.png?768|}} ===== Obtain Customers ===== 由于自动拨号仅会拨打该任务中分配给该坐席的客户，因此首先要将客户分配给坐席 * 坐席自动获取 * 在外呼营销任务中可以设定是否允许坐席自动获取该任务中的未分配客户数据 * **每次最大数目**表示每次坐席点击"获取客户"按钮时，获取到的未分配客户数目 * **最大可拥有数量**表示当坐席在该任务的未处理客户数据数目达到此限制时，点击"获取客户"按钮不会再获取新的客户 {{:en:regular_function_description_in_call_center:campaign.png?768|}} {{:en:regular_function_description_in_call_center:obtain.png?768|}} * Assign by admin * Manually Assign {{:en:regular_function_description_in_call_center:manual_assign.png?768|}} * Automatically Assign {{:en:regular_function_description_in_call_center:auto_assign.png?768|}} ===== Dialing priorities ===== - 预约时间小于当前时间的，按预约时间正序排序，预约优先级高的优先 - 未处理客户按创建时间正序，并且自动拨号次数少的优先