====== How to do Time Based Routing in IVR Options ====== ===== Add Ringgroups ===== {{:en:real_case_guidance:add_ringgroup01.png?750|}} You can add serveral groups in this way above. ===== Add Worktime ===== Worktime: {{:en:real_case_guidance:worktime01.png?750|}} Resttime： {{:en:real_case_guidance:resttime01.png?750|}} It will turn to be two stage automatically，as follows： {{:en:real_case_guidance:resttime02.png?750|}} ===== Add Worktime Packages ===== Total Worktime： {{:en:real_case_guidance:total_worktime01.png?750|}} Total Resttime： {{:en:real_case_guidance:total_resttime01.png?750|}} ===== Add Announcement ===== {{:en:real_case_guidance:add_announcement01.png?750|}} {{:en:real_case_guidance:add_announcement02.png?750|}} ===== Add Main IVR ===== {{:en:real_case_guidance:add_main_ivr.png?750|}} Add a "Answer" action and "ReadData" action. {{:en:real_case_guidance:add_answer_action01.png?750|}} And save the input number into global variables named "PK". {{:en:real_case_guidance:add_readdata_action01.png?750|}} Add the "Transfer" of MainIVR，refer to "Add Sub IVR" below. ===== Add Sub IVR ===== First:add the IVR of time controller {{:en:real_case_guidance:add_timectrl_ivr01.png?750|}} {{:en:real_case_guidance:add_timectrl_ivr02.png?750|}} {{:en:real_case_guidance:add_timectrl_ivr03.png?750|}} {{:en:real_case_guidance:add_timectrl_ivr04.png?750|}} Second-IVR01: {{:en:real_case_guidance:add_ivr01_01.png?750|}} {{:en:real_case_guidance:add_ivr01_02.png?750|}} {{:en:real_case_guidance:add_ivr01_03.png?750|}} Second-IVR02: {{:en:real_case_guidance:add_ivr02_01.png?750|}} {{:en:real_case_guidance:add_ivr02_02.png?750|}} {{:en:real_case_guidance:add_ivr02_03.png?750|}}