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* use browser IE(8.0 or above) , Firefox(3.0 or above) or Chrome [[http://www.mozilla.com?from=sfx&uid=307905&t=588|Download Latest Firefox Here]] * open http://demo.astercc.com:880 * login with username "demo" and password "demo" {{:en:online_demo:demologin.png?740|}} * after the login,you can see the agent portal page {{:en:online_demo:agentportal1.png?740|}} ======basic dialin and popup====== Dial the nubmer 0086-311-89297355/56/57 with your phone,you will see the different popup pages. * click the ICON on left top,get the queue panel, click the checkbox to checkin the queue,then the agent is ready to work (not in paused or ACW). * 86-311-89297355 for campaign popup (include survey and ecommerce module) customer infomation {{:en:online_demo:campaign_popup.png?740|}} contact logs {{:en:online_demo:campaign_popup2.png?740|}} ecommerce orders {{:en:online_demo:campaign_popup3.png?740|}} surveys {{:en:online_demo:survey.png?740|}} * 86-311-89297356 for customer service popup (include workorders and ecommerce module) {{:en:online_demo:customerservice1.png?740|}} {{:en:online_demo:customerservice2.png?740|}} {{:en:online_demo:customerservice3.png?740|}} {{:en:online_demo:customerservice4.png?740|}} {{:en:online_demo:workorder.png?740|}} * 86-311-89297357 for virtual office popup {{:en:online_demo:virtual_office.png?740|}} * when phone answered,agent can use * consult * end consult * conference * transfer