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**In the previous sections, we have introduced the basic inbound and outbound configure the call center system, then we work to learn how to add agents to business** Log in during the call related operation, the agent work mode, so for each account to add agenting job number, and set the queue and agent group, agent job number plus extension can be used for agenting page, click to call and receiveACD queue assigned to the call of the agents. ====Add Agent==== Management list, click on the account and permission management --> Management agents into the agent management page. {{:en:newbie:agent01.png?|}} Click[Add] button, the agent add: {{:en:newbie:agent02.png?|}} Seat work: agenting mode, a unique number that identifies the system (queue), the need to set up two more than pure digital extension agent used inside the same or corresponding to the number to manage. Password: Please use numbers only, password login to use agent mode or use the telephone check-in queue. Team: Select the agent to which a team; Users: Select the agent to which a user agent with the user in this project as a one-to-one relationship, the same user can not create multiple agenting. Extension + extension number: set agenting call the phone is a system extension, outside line number or the agent can set dynamic number. "Extension" option is divided into "static" and "dynamic" extension list will be listed in this agent belongs to the account name for the selected extension. Status: whether this agent is enabled, if not enabled, account login and can not be checked, page outbound operation. Role: Role: to choose the role of a permission for the agent, you can decide to use the types of privileges after the agent than the agent's account login. Agent name: the name of the agent; E-mail: e-mail address of the agent will Click the "Advanced information" button, you can fill more agents, all information completed, click on "Save" button {{:en:newbie:agent03.png?|}} After the save is finished, you can see the newly added data in the agent management page, double-click the data can be edited to modify the operation. {{:en:newbie:agent04.png?|}} {{:en:newbie:agent05.png?|}} Than add pages, edit pages more than two fields: Dial-in fee: dial-in calls the cumulative sum; The new increase in the value of these two fields was in gray can not edit, black font mouse double-click can be modified to automatically save the left of the mouse. To the edit page button: ** Payment: ** Click on this button will be displayed by the button in front of amount paid to the agent; ** View: ** Click on this button will pop-up financial statistics -> agenting accounting log page. Used to view the agenting the accounts; To allocate costs: the allocation of charges accumulated sum; ** View the seating group: ** Will pop up a form to see the agent where the agent group, queue, and call {{:en:newbie:agent06.png?|}} ====Add agenting group==== Agent group management a number of agents the collection and queues correspond to the added agenting in the agenting group agenting available in the queue, add agenting group and queue and the corresponding agent to join a agenting group, the agent only after the login pagecheck-in and outbound operations. Click on the Account Management list and rights management - the agent group management add grouping. {{:en:newbie:agent07.png?|}} Agent group name: any easy to remember name of the designated agenting group with the name of the queue relative to manage. Team: Select team can be used. Seats: Click on "add agents" button pops up the following interface {{:en:newbie:agent08.png?|}} The left side of the box, all agents, the team choose to join the group of agents of agents, check in front of the box, and then click on the "right", so that the selected agent to join the agenting group. The right side of the box agents, has been selected If you want to withdraw, select agents Click "left" to Selection is complete click "Save" button. Queue: Select a queue that corresponds with this agenting group. The links work: The project This option is the default built-in, no need to choose. Send login information: this project, this option is the default built-in, no need to select. Allows the adapter outside: page outbound queue incoming call process, and whether to allow the agent to use the page advisory function of the external line number for consultation and transfer. Allow outbound calls: set the agents permission to call outside the page, the "unlimited" to the page to call any number, "restricted" only to allow the call to agent the last 10 numbers in the phone records, "No" does not allow call outside through the page. Allow incoming: whether to allow the agent to answer the call in the queue, choose "No" when the queue will not line up in the call distribution to agents. Information in turn completed, click the "Save" button. Seating group successfully added the first line of the agenting group management list appears, double-click the section data, open the editor agenting group interface {{:en:newbie:agent09.png?|}} In gray can not be modified, black font double-click edit, the mouse is automatically saved after the departure of Editing interface agents within a "group" button, when clicked, the system automatically jump to the agent management interface, the list only lists selected within the group a list of all agents Double-click any of the data, open the Edit agent interface Click on "View the agenting group" button will list the details of the agents in the agenting group {{:en:newbie:agent10.png?|}} Click to return again back to the agenting group management interface, so that the agent and agent group added complete. ** Continue to understand the[[Set rates]] **