Assign Rules

Please read work_order first before you start.

When a work order template is created, it will create a “assign rule” fro all groups in the work order, then group admin could change this rule.

In work_order, the work order we created includes 5 nodes and 4 agent group, so you will see 4 records in Assign Rules page

These rules tell system, when there's a new work order in the group, how does the system assign them to agent. When agent finish his work, if it's mandatory to approve by group admin, these rules is only editable for group admin, nobody else could change even for system admin.

• Assign Rule
  • Manually Assign Default value, group admin will go to “My Work Order” assign work order to agents in the group
  • AgentNo. Order Automatically assign by system, new work orders will get assigned one by one, first goes to 1000, next goes to 1001, next goes to 1002 etc.
  • Fewest Missions Automatically assign by system, the agent who has fewest unfinished work order has higher priority

• Group Rule The range when system assign work order
  • Online: only assign to online agents in the group
  • All assign to all agents in the group

• Verify: When the work order is done by agent, if it requires group admin to verify to continue
  • Yes: Need verify by group admin, if it's not pass, the work order will return to the agent
  • NO: Don't need verify