Team management

You can regard teams as individual companies, and each team has its own extensions, agent numbers and rate. And agents, devices and queue should belong to a team. So the first step to configure the system is to ad a team.

In the menu on the left, User → team management, and click add,

• Name: give the team a name to identify it.
• Identity: This is the unique identity of the team in the system, cannot be repeated, and consists of only letters and numbers.

• Max Account number: The max number of accounts can be set up under this team.
• Max Agent number: The max number of agents can be set up under this team.
• Max device number: The max number of devices can be set up under this team.
• Max queue number: The max number of queue can be set up under this team.
• Max meet room number: The max number of meet room can be set up under this team.
• Trunk: Set the trunk or trunk group for this team's outbound calls. Selecting trunk or trunk group, then all calls will be sent to this trunk.

• Allow internal calls: Whether allow the devices under this team to make internal calls.
• Agent REC file access: Whether the agents have the access to viewing the recording files.
  • No access ：Agents cannot view their records
  • CDR and Recording ：They can check their CDR and listen to or download their recordings.
  • CDR ：：They can check their CDR, but cannot listen to or download their recordings.
• Monitor force: All accounts and devices will be recorded.
• Limit Type: Options are no limit, post-pay, pre-pay
• Credit Limit: When limit type is post-pay or pre-pay, you need set a credit limit
• Display name: give a friendly name to be shown on the agent login screen，can be up to 15 characters long.

• LOGO: a company logo will be shown after the agents log in.
• Note: you can add some note for the team

• Company name: the company that hires this team (if any).
• Company add: the address of the company
• Company email: the email address of the company
• 管理员联络电话: 负责人的联系电话
• 管理员联络EMAIL: 负责人的email邮箱
• 事件接收地址: 设置团队事件的接收地址 用于接收团队事件
• 验证字符串:
• 团队互拨前缀: 在系统内从其他团队拨打该团队内线号码时，应当增加此前缀
• 语音邮件发送方式:
• 模版名称:
• 当前费用: 当前团队产生的费用
• 话费总额: 当前团队的话费总额
• 客户话费总额: 按分机费率统计的该团队下所有通话产生的费用累计值，即该团队应该从账户上收到的总金额。
• 系统成本: 按系统费率统计的该团队下所有通话产生的费用累计值，即该团队应当支付的总金额。
• 业务接口地址:
• 说明: 可以记录一些关于本团队的介绍

双击条目，打开该团队的编辑窗口

• 组内坐席: 点击该按钮，系统将弹出一个新的页面，在新的页面中将列出该团队下的所有坐席
• 组内用户：点击该按钮，系统将弹出一个新的页面，在新的页面中将列出该团队下的所有账户
• 组内用户：点击该按钮，系统将弹出一个新的页面，在新的页面中将列出该团队下的所有分机
• 编辑黑名单：点击该按钮，系统将弹出窗口列出该团队下的所有黑名单号码，同时允许添加一个号码到该团队的黑名单列表中
  • 黑名单即该名单内的主叫号码无法呼入该团队
  • 点击 PBX Advanced→Blacklist，可以进入黑名单管理界面

• 编辑白名单：点击该按钮，系统将弹出窗口列出该团队下的所有白名单号码，允许添加一个号码到该团队的白名单列表中
  • 白名单即只有该名单内的主叫号码才能呼入该团队
  • 同样，点击 PBX Advanced→Blacklist 和 PBX Advanced→Whitelist，也可以进入黑/白名单管理界面

• 只有具有系统管理员(admin)权限的用户才能够创建团队。