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====== Dialer Noanswer Cause ====== <note tip> This function is used to count the recognition of phone status，we need to set the Rec Condition of teams to "All" before enable this function，as it shown below： </note> {{:en:module_manual:dialer:record_condition_of_teams01.png?750|}} ===== Predictive Dialer ===== We usually use the Predictive Dialer fuction to achieve the campaign，and we can recycle the customer date by condition，for example：Customer Status，Dialer Status，and so on.Now we also according to condition named "Recognition Result" to recycling，as following： {{:en:module_manual:dialer:recycle_by_condition_of_recognition_result01.png?750|}} Click [Dialer]->[Dialer Noanswer Cause]，you will enter the statistics page of Noanswer calling.You should select the team and campaign，then click the "OK" button，you can see the reason and proportion of the calling that no answered，as it shown below： {{:en:module_manual:dialer:no_answer_cause001.png?750|}} ===== Manual Dialing ===== You can dial out as a device or agent，the Call Detail Record 使用坐席或者分机拨号，对未接通通话的识别结果在[PBX管理]->[呼叫记录]中可以查看，如下图： {{:en:module_manual:dialer:recognition_result_of_phone01.png?750|}}