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Dialer Noanswer Cause
This function is used to count the recognition of phone status，we need to set the Rec Condition of teams to “All” before enable this function，as it shown below：
Predictive Dialer
We usually use the Predictive Dialer fuction to achieve the campaign，and we can recycle the customer date by condition，for example：Customer Status，Dialer Status，and so on.Now we also according to condition named “Recognition Result” to recycling，as following：
Click [Dialer]→[Dialer Noanswer Cause]，you will enter the statistics page of Noanswer calling.You should select the team and campaign，then click the “OK” button，you can see the reason and proportion of the calling that no answered，as it shown below：
Manual Dialing
You can dial out as a device or agent，you can view Record Results of them in [PBX]→[CDRs]，as following：
