en
zhQuality Control
- Go to leftmenu,Campaign –> Quality Contol,open the page
- Select campaign and survey(if it has one), then it will list all submitted records
- For each record, it has three parts, QC action, Customer Information, Survey
- Recording If agent talked to customer, you will see recording icon, click the icon you can listen to the conversation
- In the same page, you can read customer and survey information.
- View, when there're several conversation in the conversation(as transfer), you can listen to specific recording.
- Click QC passed or failed
- If you want to rate the record, click “QC Rate” button
- For rate item, you can config in qcrates
How to export success submit recordings
- First set the condition, select campaign and survey(if it has), then in Status, select “Success Submit”, in QC Status, select “Yes”
- after Export button, select “Recording”, then click Export
- System will prompt exporting setting, the time or if you want to remove recordings when export is done(no by default)
- After save, system will give you the name of the exported file
- Download
- If you enabled Web download, you can go to Call Center → Export to download
- If you want to use ftp, please go to /var/www/html/asterCC/data/monitor_download
It will only export the fields you configured in campaign → background fields
