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===== common contacts ===== <note>Similar to a phone book, used to record common telephone information, and provided to the agent to use. (Contact information is displayed when you are outside); virtual call center, each user transfer list will show the contact information)</note> {{:en:module_manual:call_center:common_contact_page.jpg?768|Common Contact Page}} Click the [Add] button to open the contact add interface ** Team **: Specifies the contact's scope. ** Group **: Specifies the contact's range. ** Model Type **: Specifies the range of the contact. ** Model ID **: Specifies the contact's range. ** Contact **: The name of the contact. ** Phone **: contact phone number for consultation or transfer. ** show phone **: Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection) ** Description **: A description of this contact. ** Status **: A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact. State can be customized, first enter the call center Advanced Management >> Field Category Management Click Add to open the Add interface. {{:en:module_manual:call_center:common_contact_fieldcategory.jpg?768|Cutomize Field Category For Common Contact}} Fill in the information shown above, note that the identity for the contact_status, the system according to this identity for the state to find display. Second, enter the call center Advanced Management >> Field Management Click Add to open the Add interface. {{:en:module_manual:call_center:common_contact_field.jpg?768|Cutomize Field For Common Contact}} Fill in a state as shown above to save, this page for the establishment of a data, on behalf of a state.