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<note important>As a necessary tool in an effective call center, predial function raises the speed of dialing by batch-reading the telephone numbers, batch-dialing according to certain rules, and switch the phone calls to agents when the customers answer the phone. The number of the predialed calls can be dynamic regulated at any time, and the number of agents can be adjusted according to the network state. You are going to learn how to use this in the following tutorial. </note> ====== Add a compaign====== At the system management interface, click "add" at the "Compaigns" page. Then start to configure it: {{:en:how-to:campaign.png?|}} Here you are going to choose which agents under which agent groups will be participating in the outbound dialing, which customers will the agents be assigned to dealing with, which fields of the customer information are visible and which are editable, whether the agents can see the process of their peers in the same group. You can also set the proportion of the whole assignment the quality inspector needs to do. **Compaign name**: enter a name to identify it. **Customer package type**: individual and enterprise. "Individual" means a list of all individual customers' information. "Enterprise" means the list of the enterprise's information under compaign management, including the its basic contact information. **Customer package id**: the package of a number of selected customer information (from individual/enterprise list) for outbound dialing according to a certain rule or demand. Every compaign corresponds a customer package. The system would set up a datasheet, called sub table of individual or enterprise, everytime a package is created. It is for a convient management of the customer base and to prevent the data in the main table from destruction. **Allow obtain data**: whether allow the agents to obtain data from the customer package on their own, **Agent own number**(介个名儿很奇怪啊-。= ): the max number of customers per agent can have. **Each fetch number**: the max number of customers agent can be assigned to each time. **Qc percentage**: qc = quality check. Set the proportion of the whole assignment the quality inspector needs to do. E.g. if you set a 50% here, and there are 100 data need to be checked, the quality inspector has to check 50 everyday. **Group agent id**: choose an agent group under a team to work for the compaign. More detailed settings to be completed in the "Advanced" menu. Click 【save】 and a compaign is set up. The new compaign appears on the first line of the data list. Double-click the piece of data to edit. ====== Add a dial list ====== We have chosen the customer package type in the previous process. If no customer package has been assigned, the system would generate a customer package which has the same name as the compaign name. Add customer information and import dial list into this package. You can check the dial list in the dialer interface of the agent's work interface. In the previous chapter we have introduced how to configure fields and import customer information. Referring to those tutorials when necessary. ====== Predictive dialing ====== After adding the dial list, we can start the pre-dialing. Enter "Dialer" under the agant's work interface: {{:en:how-to:dialer.png?|}} {{:en:how-to:start.png?|}} {{:en:how-to:dialer1.png?|}} {{:en:how-to:报表4.png?|}} {{:en:how-to:报表2.png?|}} {{:en:how-to:agentdata.png?|}} {{:en:how-to:报表3.png?|}}