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<note important>As a necessary tool in an effective call center, predial function raises the speed of dialing by batch-reading the telephone numbers, batch-dialing according to certain rules, and switch the phone calls to agents when the customers answer the phone. The number of the predialed calls can be dynamic regulated at any time, and the number of agents can be adjusted according to the network state. You are going to learn how to use this in the following tutorial. </note> ====== Add a compaign====== At the system management interface, click "add" at the "Compaigns" page. Then start to configure it: {{:en:how-to:campaign.png?|}} Here you are going to choose which agents under which agent groups will be participating in the outbound dialing, which customers will the agents be assigned to dealing with, which fields of the customer information are visible and which are editable, whether the agents can see the process of their peers in the same group. You can also set the proportion of the whole assignment the quality inspector needs to do. **Compaign name**: enter a name to identify it. **Customer package type**: individual and enterprise. "Individual" means a list of all individual customers' information. "Enterprise" means the list of the enterprise's information under compaign management, including the its basic contact information. Customer package id: the package of a number of selected customer information (from individual/enterprise list) for outbound dialing according to a certain rule or demand. Every compaign corresponds a customer package. The system would set up a datasheet, called sub table of individual or enterprise, everytime a package is created. It is for a convient management of the customer base and to prevent the data in the main table from destruction. {{:en:how-to:dialer.png?|}} {{:en:how-to:start.png?|}} {{:en:how-to:dialer1.png?|}} {{:en:how-to:报表4.png?|}} {{:en:how-to:报表2.png?|}} {{:en:how-to:agentdata.png?|}} {{:en:how-to:报表3.png?|}}