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<note>If you need to settings campaign's trunks for different purposes, you can reference as follows. Trunks is used to connect a telephone system to other telephone systems (mainly legacy PSTN networks, or other IP PBX systems).</note> ===== Set the trunks in team ===== If the team only bind a trunk, rather than the trunkgroups, then the team under the outside call marketing tasks can only be carried out through the trunk call, as follows: {{:en:how-to:selection_076.png?1000|}} ===== Set the trunk in the accountgroups ===== <note>Campaign marketing tasks need to bind with a agentgroup, while each agnet in the agnetgroup belongs to the corresponding account.</note> Forexample there have a test team, the team have 5 accounts,They are:astercc0-astercc4, and this team bind a test accountgroup,trunkgroup have 3 ,分别为:中继01、中继02 和 中继03。我们想给该团队下的某个外呼营销任务,指定外呼时所使用的中继(或中继组),如:中继01,该如何配置呢? ==== 将该任务的坐席组内账号添加到账号组 ==== 例如:让坐席01和坐席02使用中继01进行外呼营销,我们需要将对应的账号astercc0和astercc1添加到账号组01中,如下图: {{:zh:常见问题及解答:团队中设置中继002.png?750|}} ==== 为账号组设置中继(组) ==== 然后,将该账号组的中继设定为中继01,如下图: {{:zh:常见问题及解答:团队中设置中继03.png?750|}} ===== 设置预拨号时使用的中继 ===== 如果外呼营销任务使用"预拨号",则通过指定预拨号的账户,来指定使用哪个中继进行外呼营销。需要选择使用中继01账号组内的账户,如:astercc0或者astercc1,如下图: {{:zh:常见问题及解答:团队中设置中继04.png?750|}}

en/how-to/how_to_settings_campaign_trunks_for_different_purposes.1479778648.txt.gz · Last modified: 2017/12/12 03:11 (external edit)
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