How to use E-Commerce in the Customer Service

• Go to `System Modules` page,find `E-Commerce` module

Module install,please refer to Module Installation

After finished the module,need to create the E-Commerce program,integrate the product into one E-Commerce for agent sales

• On the leftmenu,go to [E-Commerce] → [E-Commerce], click [Add] button. According to different needs，we can create different E-Commerce

• On the leftmenu,go to [E-Commerce] → [Products], Choose the assigned E-Commerce by the select on the top of page,then click [Add] button to add product for the E-Commerce

As above,add one product for `testCommerce`

The parameter on the add page,refer to Product

If need to add many products for current E-Commerce,please repeat the step,untill finished to add product

On the add page or edit page,both can bind the E-Commerce for the Customer Service

After binded the E-Commerce,can see the binded E-Commerce on the customer popup page

login the system by agent,login the agentgroup to work,like this:

The customer will popup when the call dialin

As above,can see the binded E-Commerce on the customer popup page.So the agent can sale the products and create order for customer.

details can refer to the E-Commerce explain in how_to_config_customer_service_module_for_inbound_calls