Live Calls panel is used to display the lives calls generated by the agent {{:en:live_calls_panel.jpg|live calls panel}} - All hung up - Increase the volume - Decrease the volume - Hangup the customer - Hangup the consultant - row for the first live call - row for the second live call - column for customer number - column for consultant number - column for consultant number - Consulted party number (in consultation) - Consulted party number (in conference) - Put the current consultation into the conference room - End of the current consultation