en
zh| asterCC 0.X | asterCC commercial version | |
|---|---|---|
| PBX features | No | Yes |
| User level | need to have some knowledge of asterisk and linux | by reading the manual, you can use |
| Billing | billing support by extension, support for hierarchical billing | support billing for extension, trunk, agent |
| Invoice | None | Support and it can generate invoices and send automatically |
| Usage | single-user | support multi-user |
| dialer | need to manually configure | configuration through web interface |
| dialer controller | by max channels or by free agents | by max calls, free agent or advanced control |
| survey | simple | professional survey system |
| E-mail / SMS | No | Yes, allow to set the template and modify the permissions, and to support batch send |
| API | no | provides all the call state and interface |
| agent interface | Easy | work place, rich features |
| agent extension | SIP / IAX / DAHDI | SIP / IAX/ DAHDI or external phone |
| agent login | stastic agents, or login via a custom dial plan | stastic agent or login via web, hot key or a IVR |
| Data protection | no | support the establishment of separate data packets and supports rollback |
| Backup | No | support setting a backup plan and restore the backup via the page |
| agent monitoring | can monitor agent in call | can monitor the working status of all agents |
| the third party integration | only way to provide a ringing call popup | all events can be sent by javascript so it can be integrated with a variety of B/S system, it's a high degree of integration |
| agent features | dial-up, hang up | dial-up, hang up, consulting, attent transfer, blind transfer, conference |
| Recording | support first call recording | call full recording |
| voice card support | need to manually configure | support through web interface configuration |
| Customer management | can be achieved by modifying the source code and database | support custom client information through interface tables |
| Reports | Simple | offers a variety of professional reports |
| IVR features | not supported | can be configured through WEB GUI |
| Asterisk configuration | not supported | Support config through WEB GUI |
| Asterisk version | all asterisk version (havn't test 10 or above) | need specific asterisk version |
| Upgrade | need to manually upgrade | support manual or automatic upgrade |
| License | web scripts open source, and provides a full open-source ways of working | All closed source |
| License Type | licensed by concurrent channels | licensed by agents |
| For whom | simple call center application | complex call center applications, call center or PBX operator or needs to integrate with existing systems |
| Price | low / no | free for PBX features(including billing),agent license is affordable |
