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zhHow to choose dial method in campaign
asterCC provides several dial methods in a campaign, here we list how they work and what scenario they could be used in
| Direct Dial | Click to call | preview dial | auto dialing | predictive dialer | |
|---|---|---|---|---|---|
| Method | Dial out via phone | Click the icon next to phone number | Open a customer in the mean time system dial | Click auto-dial button, system open customer one by one and dial | In dialer page, start dialing according to a specific policy |
| Scenario | Regular Company | agent want to read customer profile before talk | agent wants to control the progress | call to specific customers, like customer care | low answering rate, more than 10 agents |
| Realm | agent | agent | agent | agent | agent group |
