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====== ACW (After Call Work) Mode Config ====== *Function: <code>acwAction(type,usertype,user,orgidentity, pwdtype, password, agent_group_id)</code> *Description: <code>Change the ACW mode of the agent in agent group</code> *Parameters: ^ Params ^ Type ^ Description ^ |type|String|1(Ringing ACW) / 2(Answered ACW) / 3(Disable ACW)| |usertype|String|agent / account| |user|String|Agent No. or Username| |orgidentity|String|The identity string of the team| |pwdtype|String|Use plaintext or md5 password for agent or account| |password|String|password| |agent_group_id|String|ids of the agent group| *ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue. *Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode *Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup. *Disable ACW: agent would not go to ACW mode automaticly *Return Format: <code>|Return|code|Return|message</code> *Type of the Return Value: String *Return Values: ^ Value ^ Description ^ |<code>|Return|1|Return|message</code>|<code>Succeeded||Messages</code>| |<code>|Return|2|Return|message</code>|<code>Failed||Messages</code>|