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====== Get single agent stat ====== * Function: <code>agentRealtimeCJI (orgidentity,usertype,user,pwdtype,password,callbackFuc) </code> * Description: Get agent stat(current status, how long current status last, idle time, busy duration) * Parameters: ^ Params ^ Type ^ Description ^ |orgidentity|String|team identity string| |usertype|String|agent / account| |user|String|agent No. / username| |pwdtype|String|password type: plaintext/md5| |password|String|password| |callbackFuc|String|callback function| * Return Format: <code> {code:code,message:message} </code> * Type of the Return Value:JSON * Return Values: ^ Value ^ Description ^ |<code>{code:1,message:message}</code>|<code>{code:succeed,message:message} message is current agent stat: agent name|agent No.|current status|status last duration|busy times|paused times|off times|meeting times|training times|break times|other times|busy duration|paused duration|off duration|meeting duration|training duration|break duration|other duration, ex: {code:1,message:Joe|8005|busy|85|7|1|1|2|1|1|1|120|10|20|60|10|10|10} If you didn't see agent name, means last name of the agent is empty agent state includes: idle, pause, ring, busy, acw, logout. all duration is seconds </code>| |<code>{code:2,message:message}</code> |<code>{code:failed,message:message}</code>|

en/custom_development_guide/apis/webservice/get_single_agent_stat.1513047940.txt.gz · Last modified: 2019/01/03 07:44 (external edit)
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