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====== Agents Group Stauts ====== *Function: <code>agentgroupStatus(orgidentity,usertype,user, pwdtype,password,agent_group_id,agenttype)</code> *Description: <code>Agent Group admin could get the status of the agents in his group</code> *Parameters: ^Params ^Type ^Description ^ |orgidentity|String|The identity string of the team| |usertype|String|agent / account| |user|String|Agent No. or Username| |pwdtype|String|Use plaintext or md5 password for agent or account| |password|String|password| |agent_group_id|String|id of the agent group| |agenttype|String|login(only check agents who is login) / all (all agents in the agent group)| |status|String|<code>获取相应状态的坐席列表(all,idle,busy,ring,pause,acw,login,logout),多个状态用逗号分割,如:idle,busy * all 获取组内所有坐席的状态 * idle 获取组内空闲坐席 * busy 获取组内通话坐席 * ring 获取组内振铃坐席 * pause获取组内暂停坐席 * acw 获取组内话后坐席 * login获取组内签入坐席 * logout 获取组内签出坐席 </code>| *Return Format: <code>|Return|code|Return|message</code> *Type of the Return Value: String *Return Values: ^Return ^Description ^ |<code>|Return|1|Return|message|Return|status</code>||Retuen|成功|Retuen|信息描述 message为每个坐席的当前状态,即 坐席工号:状态,坐席工号:状态,举例 |Retuen|1|Retuen|1005: idle,1006:ring </code>| |<code>|Return|2|Return|message</code>|<code>Failed||Messages</code>| <code>Status String contains the status of one or several agents, each status will end with || for one agent: agent no,agent id,status|| for several agents: agentno1-agentid1,status1||agentno2-agentid2,status2||…..agentnoN-agentidN,statusN|| Status: idle, ringing, busy, in use(agent have hangup, but the conversation is not, like caller is talking to a consult, but agent is free to make call), pause,logout</code>

en/custom_development_guide/apis/webservice/get_agent_group_status.1473234568.txt.gz · Last modified: 2017/12/12 03:11 (external edit)
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