WebService

asterCC build-in Web Service engine accept third-party request, finish the task, and then response message feedback. Web Service function includes include an agent's state changes and call control interface.

Webservice address：

http://$(ipaddress):$(port)/$(appname)

• $(ipaddress) － IP address of astercc server
• $(port) － Web port of astercc service
• $(appname) －astercc web service name(astcccwi.php?wsdl)

there are two files under webroot directory(by default: /var/www/html/asterCC/app/webroot/): astcccwi.php and astcccwi.wsdl When you use, please modify IP address at the bottom of the file astcccwi.wsdl

192.168.1.45:4580 is IP and port of asterCC web service

Use PHP login as example

• login
• logout
• agent group (checkin/checkout)
• pause/unpause
• switch ACW mode
• exit ACW
• switch work mode
• call
• consult
• transfer
• resume
• conference
• hangup
• barge-in
• spy
• get agent status
• whisper
• get agent group status
• hangup
• MOH
• exit MOH
• get recording URL
• import
• get waiting stat in agent group
• get agent stat in team
• get single agent stat
• get single agent stat in one group of the day
• send DTMF
• set data to agent
• transfer to IVR
• callback
• bind extension