ACW (After Call Work) Mode Config

• Function:

acwActionCJI(type, usertype, user, orgidentity, pwdtype, password, agent_group_id, pushevent, callbackFuc)

• Description:

Change the ACW mode of the agent in agent group

• Parameters:

• ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue.
  • Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode
  • Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup.
  • Disable ACW: agent would not go to ACW mode automaticly

• Return Format:

{code:code,message:message}

• Type of the Return Value:JSON

• Return Values:

{code:1,message:message}

{code:Succeed,message:Messages}

{code:2,message:message}

{code:Failed,message:Messages}