ACW (After Call Work) Mode Config

  • Reques String:

EVENT=ACW&type=type&usertype=usertype&user=user&orgidentity=orgidentity&agent_group_id=agent_group_id&pwdtype=pwdtype&password=password

  • Description:

Change the ACW mode of the agent in agent group

  • Parameters:
Params Type Description
EVENTStringACW
typeString1(Ringing ACW) / 2(Answered ACW) / 3(Disable ACW)
usertypeStringagent / account
userStringAgent No. or Username
orgidentityStringThe identity string of the team
pwdtypeStringUse plaintext or md5 password for agent or account
passwordStringpassword
agent_group_idStringids of the agent group
  • ACW Mode, when agent is in ACW mode, agent would not receive any calls from queue.
    • Ringing ACW: As long as the agent phone rings, no matter if agent answer, when the call hangup, agent will be in ACW mode
    • Answered ACW: Only the call is answered, agent will be in ACW mode when call hangup.
    • Disable ACW: agent would not go to ACW mode automaticly
  • Return Format:

|Return|code|Return|message

  • Type of the Return Value: String
  • Return Values:
Value Description
|Return|1|Return|message
Succeeded||Messages
|Return|2|Return|message
Failed||Messages
en/custom_development_guide/apis/http/switch_acw_mode.txt · Last modified: 2017/12/12 03:05 (external edit)
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