Agents Group Stauts

  • Reques String:

EVENT=AgentgroupStatus&orgidentity=orgidentity&usertype=usertype&user=user&pwdtype=pwdtype&password=password&agent_group_id=agent_group_id&status=status

  • Description:

Agent Group admin could get the status of the agents in his group

  • Parameters:
Params Type Description
EVENTStringAgentgroupStatus
orgidentityStringThe identity string of the team
usertypeStringagent / account
userStringAgent No. or Username
pwdtypeStringUse plaintext or md5 password for agent or account
passwordStringpassword
agent_group_idStringid of the agent group
statusString
Get a list of agent in the corresponding state(all,idle,busy,ring,pause,acw,login,logout),Multiple states are separated by commas,ex:idle,busy
    * all  get the status of all agent in group
    * idle  get the idle agent in group
    * busy  get the call agent in group
    * ring  get the ring agent in group
    * pause  get the pause agent in group
    * acw  get the acw agent in group
    * login  get the login agent in group
    * logout  get the logout agent in group
  • Return Format:

|Retuen|code|Retuen|message

  • Type of the Return Value: String
  • Return Values:
Return Description
|Retuen|1|Retuen|message
|Retuen|succeed|Retuen|message
Message is the current status of each agent ex:
|Retuen|1|Retuen|1005: idle,1006:ring
|Retuen|2|Retuen|message
|Retuen|failed|Retuen|message
en/custom_development_guide/apis/http/get_agent_group_status.txt · Last modified: 2019/01/03 08:50 by donnie
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