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====== New Features ====== ==== Advanced ==== * The QC Rate is not limited from 1 to 5 any more. ==== Statistics ==== * Add the "Yesterday" quick button on the Agent Details page. {{:en:change_log:2.4rc2changelogstatistics01.png?750|}} * Add the function which shell exporting for IVR Details. {{:en:change_log:2.4rc2changelogstatistics02.png?750|}} * Add the Regional Report page under statistics modules. {{:en:change_log:2.4rc2changelogstatistics03.png?750|}} ==== Campaign ==== * To avoid misunderstanding，the "OK" button changes to "Save Auto Assign Plan" button on the assigning page under Campaigns module. {{:en:change_log:2.4rc2changelogcampaign01.png?750|}} * The default distribution style of customers assgining is "by all noassign". {{:en:change_log:2.4rc2changelogcampaign02.png?750|}} ==== Message ==== * The SMS server can be set up by Team. ==== Dialer ==== * Add function which hugup the ringing agents when there's no idle agent in queue.There is the function switch under [Campaign]->[Campaign Management]->[Predictive Dialer]->[Hangup Ring When No Idle]. {{:en:change_log:2.4rc2changelogdialer01.png?750|}} ==== System ==== * Under the device model，the retrieval time of call-parking modified from 12 seconds to 300 seconds. ==== Customer Service ==== * Add the Agent Group field on [Customer Service]->[Missed Calls] page. ==== Agent Interface ==== * The system will stop the manually dialing if there are erroneous dialing. Add a Continue Dialing button when submit duplicate applications for dial-out.It could remove the data has been dialed before，and insert a new dialing request. {{:en:change_log:2.4rc2changelogagent_interface01.png?750|}} * Add the Select All checkbox function，under [Message]->[Notices]->[Add] directory，you can select all recipients. {{:en:change_log:2.4rc2changelogagent_interface02.png?750|}} * The format of Contact's Hiding. Now it will be hidden 5th-8th digits from right, if it less than 5, hide all the numbers. ====== Bug Fix ====== ==== User ==== * Repaired the bug which failure of recording generation when the Rec Condition is "All" and use the device model. * Repaired the bug that can't saved the Role twice after you don't select the required content first on [User]->[Roles]->[Add] page. {{:en:change_log:2.4rc2changeloguser001.png?750|}} ==== PBX ==== * Repaired the limit of Device Detail length on [PBX]->[Devices] page. * Repaired the bug that can't edit again after saved when CIDNum has several NULL on [PBX]->[Trunks] page. * Repaired the fields are vary with export format(.csv or .xls) on the [CDRs] page. ==== Advanced ==== * Repaired the bug that "End" can't be modified when we add the WorkTime on [Advanced]->[Worktimes] page ==== 报表统计 ==== * 修复 [坐席图形报表]页面中，选择"全部技能组累计"时，点击下载image或者pdf会出现提示请选择坐席组的bug。 {{:zh:change_log:2.4rc2changelog报表统计001.png?750|}} ==== 外呼营销 ==== * 修复了 使用总表的外呼营销任务，在[外呼营销]->[客户管理]页面中，按"更新时间"搜索后"根据搜索删除"数据时，会删除搜索结果以外其他数据的bug。 ==== 呼叫中心高级管理 ==== * 修复了 导出文件生成文件夹时，名称有空格导致的无法进行压缩，导出任务页面无法下载导出文件的bug ==== 系统日志 ==== * 修复了 [坐席事件日志]页面导出文件时缺少字段的bug。 ==== 预拨号 ==== * 修复 权限范围为系统的帐号，默认有 拨号器设置 页面权限的bug 。将 拨号器设置 页面的权限改为由角色进行控制。 * 修复了 [预拨号]->[拨号器]->[回收]页面中，回收数据时，无法设置数据回收任务的预约时间为立即回收(即：0000-00-00 00:00)的bug。 ==== 呼入客服 ==== * 修复了 [呼入客服]->[呼叫记录]页面中，导出.csv类型数据的bug。 ==== 电子商务 ==== * 修复了卸载[电子商务]应用模块时，左侧管理列表中的[库存管理]模块不能够同步被删除的bug。 {{:zh:change_log:2.4rc2changelog电子商务001.png?750|}} ==== 坐席页面 ==== * 修复了 外呼任务弹屏界面上，如果客户资料没有客户姓名，则客户标签处以该任务设置的第一个前台显示字段的数值进行显示。如果该任务设置了屏蔽联系方式，并且前台页面显示字段为电话号码一时，客户标签处未进行屏蔽的bug。 * 在坐席工作页面的[群发信息管理]->[公告管理]->[添加公告]中，修复了 管理员选定账号组后，账号未被列出的bug。 * 在坐席工作页面的[群发信息管理]->[公告管理]->[添加公告]中，修复了 坐席组长选定坐席组后，坐席未被列出的bug。 * 修复了 [预拨号]->[预拨号未接通原因]中，角色设置为团队范围时，无法看到本团队的外呼营销任务的bug。 * 修复了 IE8 9 10浏览器下，坐席页面状态处显示为NAN的bug。 * 修改自动拨号的倒计时时间总是60秒开始。 ==== 系统后台程序 ==== * 修复了 http push模块内存溢出的问题。 * 修复了定时文件合成任务无法及时完成的问题。 * 解决了安装demo数据时无法安装呼入客服模块的bug。