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====== New Features ====== * In IVR, all actions now have a failure destination {{:en:change_log:ivr_failure_over.png?768|}} * Support ASR in IVR {{:en:change_log:ivr_asr.png?768|}} * Support IVR for import/export {{:zh:change_log:2.2:changelog-2.2rc3-3.jpg?768|列表}} * Display queue status in agent portal {{:zh:change_log:2.2:changelog-2.2rc3-4.1.jpg?768|列表}} {{:zh:change_log:2.2:changelog-2.2rc3-4.2.jpg?768|列表}} * In report, we could get agent report for all group he belongs to, including call number, call duration, average call duration, login duration, busy duration, etc * For call hint window, add option: hidden, fixed, delay-close * Add realtime call status diagram, including IVR, talking, ringing, waiting {{:zh:change_log:2.2:changelog-2.2rc3-5.jpg?768|列表}} * New WYSWYG editor {{:zh:change_log:2.2:changelog-2.2rc3-6.jpg?768|列表}} * Added extension number in extension list * In template, use "display name" instead of database column name * In campaign, it supports auto reset customer status if agent hasn't contacted the customer for days so other agents could obtain {{:zh:change_log:auto_reset.ong.png?768|}} * Added report in CDR page, including inbound calls, inbound duration, outbound calls, outbound duration, inbound cost, outbound cost, team cost, system cost, user cost{{:zh:change_log:cdr.png?768|}} * Added device status in conference, green means device is online {{:zh:change_log:conference_device_status.png?768|}} * In predictive dialer, it could auto redial based on config, say you can configure re-dial in 1hr, 3hrs, 12hrs {{:zh:change_log:2.2:changelog-2.2rc3-7.jpg?768|列表}} * Some report start to run background, to avoid timeout when it has to run lots of data ====== Bug Fix ====== * Fixed the bug when hiden contact, phone number displayed in contact history * Fixed the bug when listen recordings in QC page, customer information is null for main customer table * Only when user scope is system, team admin and user is system admin or team admin, it will display black list and DID in import page * Fixed the bug when agent try to send non-mime email * Fixed WeiXin menu management page css bug * Fixed the bug that in import/export job management page, it always goes back to first page * Fixed the bug when query in conference page, different team might see others' records * Fixed the bug when delete a customer in campaign customer management page