This is an old revision of the document!

====== 2.2beta new features ====== ===== Call features ===== * Device enabled agent mode could use voicemail now * Agent could transfer call with button on IP phone * New http API in IVR ===== Core features ===== * In real time monitor page, new data for Waiting, Max. Waiting Time and Service Level * Realtime monitor page has an option to display all agents(including logged off agents) {{:en:change_log:team_display_all_agents.jpg?768|}} {{:en:change_log:realtime_all_agents.jpg?768|}} * More data allowed when importing * When upload announcement, you can upload files for different codec * Allow to customize export columns and orders {{:en:change_log:agent_details.jpg?768|}} {{:en:change_log:customer_export.jpg?768|}} * Allow to set rules for trunk and trunk group, like remove 0 for local numbers or select trunk based on callee number attributes {{:en:change_log:trunk.jpg?768|}} * Allow admin to merge announcements via GUI, so they can create a IVR with different language via TTS {{:en:change_log:announcement.jpg?768|}} * Add account name in outbound statistic report * Allow to hide contact log in call panel {{:en:change_log:team_cdr.jpg?768|}} {{:en:change_log:agent_dial_panel.jpg?768|}} * Allow to select object when using batch message sender {{:en:change_log:message_sender.jpg?768|}} * Allow to select customer package and search by customer status when using batch message sender {{:en:change_log:message_sender_1.jpg?768|}} * Allow to search by import ID * Added grid helper {{:en:change_log:team_no_trunk.jpg?768|}} * Added import hint in import page ===== Customer Service ===== * A default page for customer service, agent could check and search his call log {{:en:change_log:agent_customer_service.jpg?768|}} ===== Campaign ===== * An option to allow agent listen to his call record in campaign popup page * An option to display number attribute in campaign popup page {{:en:change_log:campaign_attribute.jpg?768|}} * Allow to use a simple text as call script {{:en:change_log:campaign_script.jpg?768|}} {{:en:change_log:campaign_agent_survey.jpg?768|}} * All to use empty value in quick scheduler as "No Appointment" {{:en:change_log:campaign_quick_scheduler.jpg?768|}} {{:en:change_log:campaign_agent_quick_scheduler.jpg?768|}} * A link to import in campaign list {{:en:change_log:campaign_import.jpg?768|}} ===== Predictive dialer ===== * Using "by agent 100%" by default in dialer page ===== Wechat ===== * Provided the function to design wechat menu {{:en:change_log:wechat.jpg?768|}} ====== Bug fix ====== * Fixed the bug that some customized fields don't display in work order * Fixed the bug that when there're several SMS servers, hangup action doesn't choose the correct one * Fixed the bug that when automatically create a queue, the queue number might get duplicated * Fixed the bug that when there're many fields in customer, user could not adjust display order in Chrome. * Fixed the bug that when using quick setup, there's a chance to create 1 digit extension when range is begin with 0