Table of Contents
Manage Caller ID
Your trunk should allow you to send your Caller ID
The priority of caller id number in system is
- Caller ID in Trunk (when it's forced)
- Agent Caller ID(when agent login)
- Campaign Caller ID(when agent login)
- Device Caller ID
- Trunk Caller ID
Phone System
- Always use a specific caller id for the trunk
System will always use the caller id for a specific trunk, all outgoing calls via the trunk will use this caller id
Phone System
- some device need its own caller id
Call Center
- each agent want his own caller id
when login to agent from a device, the outgoing calls from the device will use the caller id of the agent, otherwise it still uses device caller id
Outsourcing Call Center
- each campaign will has its own caller id
