login as agent, and open the outbound page and select a campaign

select a customer¹⁾ from the campaign or dial via dial panel

agent phone ringing²⁾

customer phone ringing, and it will popup the customer information³⁾

customer answered

conversation start and agent can save some information of the customer

start a survey

end the call, agent select the call result and progress result⁴⁾

close the window and start the next call

export the report