Astercc is a contact center system. It provides powerful customer relationship management (CRM) functions, including features that we often use— like inbound / outbound missile screen, call recording, interactive voice menu (IVR), and call queues. Basically, with astercc, you can record every customer call. When calls come in, the customer contact information and historical contact records can appear on the screen. Also, the design of an interactive voice menu (IVR) can provide you with self-service inquiries. In addition, with the use of reporting tools, you can quickly extract key information from thousands of calls. Finally, astercc also offers a variety of practical tools, such as the setting and reminder of tasks, enterprise publicity through phone calls, SMS and email, and map or paths check through Google map.
If you already have your own operation system, we can also integrate our system into yours1). For example, if you want the customer information to be shown through your system, by using the secondary development interface of astercc, you can easily achieve that.
For Internet Service Provider (ISP), astercc is the best choice offered to for you to carry out new businesses. Astercc supports SAAS mode whether functioning as a call center or a private branch exchange (PBX). One system is able to serve multiple customers.
For quick information, you can read astercc call center quick feature list
Astercc Commercial consists of the following parts:
It offers features of account authentication and permission control, enabling multiple-level system structure. For each account, different permission control can be set flexibly.
IP PBX is a free system offering voice communication functions including routing, billing, recording, IVR and concall. If you purchase astercc commercial, these functions are available for free. All the following function modules are included:
Here is another free module offering daily used applications:
These applications developed are mainly based on the events and interface the contact center offers. We welcome cooperation from third parties. Your applications through our interface could enrich the current module. The module we provide now includes:
This is aimed at the call flow, allowing self-designed telephones intefrated into the system, such as TTS, STT. Or it can turn on/off the computer, the air conditioner or the heater etc after the phone is got through ( no open interface now). Available applications include:
Online Demo address: http://demo.astercc.com
Communicate via javascript, astercc with any browser-based system (B / S structure) is integrated to provide the interface can be divided into