Create FAQ Category to manage the FAQ for the customer,to help the agent to resolve the problem for caller.

On the leftmenu,Virtual Office –> FAQ Category 1, open the FAQ page

FAQ Page

Click Add button to open the add page

Add FAQ

Teamname:which team need to use the FAQ.If choose `default`,all the customer can use the FAQ.

Objectname:which customer need to use the FAQ.If choose `default`,all the customer of the team can use the FAQ.

FAQ Category 1:The FAQ Category 1,choose one category,then the `FAQ Category 2` related will be shown in the `FAQ Category 2` premeter's select

FAQ Category 2:The FAQ Category 2,the select option value is related with the `FAQ Category 1`

FAQ Title:Simply describe the FAQ function

Archivefiles:support upload the file for FAQ.So the agent servers for the customer can download the file to read.

FAQ: FAQ content

Click [Save] buttton to save the FAQ,then it will be shown in the page list:

FAQ Data

Double click the data,can edit the data:

Edit FAQ

Double click the `FAQ Category 1` premeter,can edit it.Change the `FAQ Category 1` select,it will relate the `FAQ Category 2` category to show in the `FAQ Category 2` premeter's select.So if confirm it,you can click [Confirm] button to update the FAQ.