Team management

You can regard teams as individual companies, and each team has its own extensions, agent numbers and rate. And agents, devices and queue should belong to a team. So the first step to configure the system is to ad a team.

In the menu on the left, User → team management, and click add,

• Name: give the team a name to identify it.
• Identity: This is the unique identity of the team in the system, cannot be repeated, and consists of only letters and numbers.

• Max Account number: The max number of accounts can be set up under this team.
• Max Agent number: The max number of agents can be set up under this team.
• Max device number: The max number of devices can be set up under this team.
• Max queue number: The max number of queue can be set up under this team.
• Max meet room number: The max number of meet room can be set up under this team.
• Trunk: Set the trunk or trunk group for this team's outbound calls. Selecting trunk or trunk group, then all calls will be sent to this trunk.

• Allow internal calls: Whether allow the devices under this team to make internal calls.
• Agent REC file access: Whether the agents have the access to viewing the recording files.
  • No access ：Agents cannot view their records
  • CDR and Recording ：They can check their CDR and listen to or download their recordings.
  • CDR ：：They can check their CDR, but cannot listen to or download their recordings.
• Monitor force: All accounts and devices will be recorded.
• Limit Type: Options are no limit, post-pay, pre-pay
• Credit Limit: When limit type is post-pay or pre-pay, you need set a credit limit
• Display name: give a friendly name to be shown on the agent login screen，can be up to 15 characters long.

• LOGO: a company logo will be shown after the agents log in.
• Note: you can add some note for the team

• Company name: the company that hires this team (if any).
• Company add: the address of the company
• Company email: the email address of the company
• Admin phone: the phone number of the administrator.
• Admin EMAIL: the email address of the administrator.
• Pun event URL: The email to receive the team events.
• Prefix: The prefix when calling the extensions from outside the team.
• Current credit: the current expense generated by this team.
• total credit: the call credit of this team.
• Account credit: Based on device rate, the money the team shall be received from the account.
• System credit: Based on system rate, the money the team shall pay.
• Note: for more notes about this team.

Double click to open the edit page.

• Agents in team: Click the button to open the page that shows all agents in this team.
• Accounts in team：Click the button to open the page that shows all accounts in this team.
• Devices in team：Click the button to open the page that shows all devices in this team.
• Blacklist：Click the button to open the page that shows all numbers on blacklist in this team, you can also add a number to the blacklist here.
  • numbers in the blacklist cannot call in this team.
  • Click PBX Advanced→Blacklist to open the blacklist management page.

• White list：Click the button to open the page that shows all numbers on white list in this team, you can also add a number to the white list here.
  • Only the numbers on the whitelist can call in this team.
  • Click PBX Advanced→Blacklist 和 PBX Advanced→Whitelist to open the black/white list management page.

• User with system administrator authorization can add teams.