First set the condition, select campaign and survey(if it has), then in Status, select “Success Submit”, in QC Status, select “Yes”
System will prompt exporting setting, the time or if you want to remove recordings when export is done(no by default)
After save, system will give you the name of the exported file
Download
If you enabled Web download, you can go to Call Center → Export to download
If you want to use ftp, please go to /var/www/html/asterCC/data/monitor_download
It will only export the fields you configured in campaign → background fields