Table of Contents
How to use work order in campaign module
Config Work Order
- Create a work order, in Range, you need to select which agent group(s) could use (create or get involved) in this work order
Config Campaign
- To use work order in a campaign, the campaign must use main table
You can't change Customer Package when the campaign is created
- Bind the work order to a campaign call result
Create Work Order in campaign popup
- In the campaign popup, select the call result which is bind to a work order, you can see a link to create the work order
Create Work Order as group admin
- If agent is group admin, he can go to Group Work Order to create one
