This article tell how to build a common contacts for virtual office.
- The common contacts in virtual office, list will show the contact information, similar to a phone book.
- as follows to add it:【Call Center】–>【Common Contacts】–> Click the “Add” button
Team : Specifies the contact's scope
Group : Specifies the contact's range
Model Type : Specifies the range of the contact
Model ID : Specifies the contact's range
Contact : The name of the contact.
Phone : contact phone number for consultation or transfer
show phone : Whether the agent can see the telephone number. (Does not affect the dial-up, a privacy protection)
Description : A description of this contact.
Status : A hint, visible to the agent, is often used in a virtual call center to inform the agent when this contact is suitable for contact.
- 【Virtual Office】–>【Customer】–>Edit the “virtual office” which you add –> click “Add AgentLink” as, follows:
- In the virtual office page, the common contacts list.
- As follows, you can click one of the iformation from list to transfer he.
