Device enabled agent mode could use voicemail now

Agent could transfer call with button on IP phone

New http API in IVR

In real time monitor page, new data for Waiting, Max. Waiting Time and Service Level

Realtime monitor page has an option to display all agents(including logged off agents)

More data allowed when importing

When upload announcement, you can upload files for different codec

Allow to customize export columns and orders

Allow to set rules for trunk and trunk group, like remove 0 for local numbers or select trunk based on callee number attributes

Allow admin to merge announcements via GUI, so they can create a IVR with different language via TTS

Add account name in outbound statistic report

Allow to hide contact log in call panel

Allow to select object when using batch message sender

Allow to select customer package and search by customer status when using batch message sender

Allow to search by import ID

Added grid helper

Added import hint in import page

Added call result quick search in campaign

A default page for customer service, agent could check and search his call log

An option to allow agent listen to his call record in campaign popup page

An option to display number attribute in campaign popup page

Allow to use a simple text as call script

All to use empty value in quick scheduler as “No Appointment”

A link to import in campaign list

Using “by agent 100%” by default in dialer page

Provided the function to design wechat menu

Fixed the bug that some customized fields don't display in work order

Fixed the bug that when there're several SMS servers, hangup action doesn't choose the correct one

Fixed the bug that when automatically create a queue, the queue number might get duplicated

Fixed the bug that when there're many fields in customer, user could not adjust display order in Chrome.

Fixed the bug that when using quick setup, there's a chance to create 1 digit extension when range is begin with 0