====== 获取单一坐席今日在坐席组中的统计数据 ======
* 接口原型:
agentStatisticDayCJI(orgidentity,usertype,user,pwdtype,password,agent_group_id,callbackFuc)
* 作用说明:
获取某个坐席当天在某坐席组里的统计数据(当前状态,通话总时长,呼入接通次数,呼出接通次数,总话务量,当前坐席组内排队客户数);
* 参数说明:
^ 参数名称 ^ 类型 ^ 描述信息 ^
|orgidentity|String|当前坐席所属的组织标识|
|usertype|String|agent(坐席) / account(帐号)|
|user|String|坐席工号 / 用户名 要获取哪个坐席的数据就填写其工号或帐号 |
|pwdtype|String|密码类型 明文(plaintext) / MD5加密(md5) |
|password|String|密码|
|agent_group_id|String|填写坐席组id,多个坐席组以英文逗号分割。0为查看坐席在所有组内的情况。|
|callbackFuc|String|回调函数|
* 返回结果:
返回值类型:JSON格式的字符串
若失败,格式举例 {"code":2,"message":"BackMsg_01"}
若成功,格式举例 {"code":1,"message":{"1":{"agent_status":"idle","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":6,"waiting_calls":0},"2":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0},"4":{"agent_status":"logout","total_call_duration":"00:00:00","in_bound_call_answered":"0","out_bound_call_answered":"0","total_calls":0,"waiting_calls":0}}}
message中第一个数据为坐席组ID,即agent_group_id,取值时应为json[message][坐席组id][统计字段]
^ 字段名称 ^ 描述 ^
|code|code值为1时代表成功,message对应json结构的统计数据,按坐席组id取出坐席在各组的统计数据。code值为2或其它时代表失败,message对应一个错误编码字符串。|
|agent_status|坐席当前状态:logout:未签入,idle:空闲,ring:振铃,busy:通话,pause:暂停,acw:话后|
|total_call_duration|累计通话时长,格式为00:00:00,即 时:分:秒。|
|in_bound_call_answered|呼入接通次数。|
|out_bound_call_answered|呼出接通次数。|
|total_calls|总通话次数。|
|waiting_calls|当前坐席组排队客户数。|