====== Call webservice in IVR======
<note important>Use result return by webservice for IVR transfer</note>
We will instruct a business members service IVR flows, and will call a webserivce for checking the card number which customer enter from IVR.

===== Create the IVR flows =====
  * upload the announcement voices
Go to Advanced/Announcements page , and click "ADD" button to add a main ivr flow.

{{:en:use_case:add_announce_1.png?600|}}

{{:en:use_case:add_announce_2.png?600|}}

{{:en:use_case:add_announce_3.png?600|}}

  * create IVR
Go to Advanced/IVR page , and click "ADD" button to add a main ivr flow.
add a main flow, max loop times set to 3.

{{:en:use_case:ivr_1.png?600|}}

first action need to answer the call.

{{:en:use_case:main_aciton_1.png?600|}}


second, add a readdata action(play a announcment and receive customer enter)

{{:en:use_case:main_action2.png?600|}}

set the transfer condition, if caller have no customerid , the annoucement tell him enter the '#', else enter his customer id,
so if ivr reiceived '#', we transfer the call to the queue named "Other", if reiceived the 'customer id', then transfer a sub flow that 
let customer confirm them entered customer id.

{{:en:use_case:main_transfer.png?600|}}

add sub flow for replay and confirm customer id

{{:en:use_case:p_ivr_1.png?600|}}

{{:en:use_case:p_action_1.png?600|}}

{{:en:use_case:p_action_2.png?600|}}

{{:en:use_case:p_action_3.png?600|}}

{{:en:use_case:p_ivr_transfer.png?600|}}

add sub flow for call the webservice 

{{:en:use_case:c_ivr_1.png?600|}}

{{:en:use_case:c_action_1.png?600|}}

{{:en:use_case:c_ivr_transfer.png?600|}}


===== Add the DID number=====
  * add a special incoming DID number
Go to PBX/DID page , and click "ADD" button

{{:en:use_case:add_did.png?600|}}

===== Create inbound route =====
go to Advanced/Inbound routes page, and click the "Add" button
select the special DID, and choose the main ivr from transfer.

{{:en:use_case:add_iroute.png?600|}}
===== php webservice sample =====
checkcustomer.php and checkcustomer.wsdl
{{:en:use_case:webservice_sample_php.zip|}} 

<WRAP center round box 90%>
function checkcustomerid($callerid,$customerid)		
		{   
			#$dbCon = $this->dbConnect();
			if(empty($customerid)){# customerid is empty
				return 'Failure|'.$customerid."|TESTSTR";
			}
			#$sql = "SELECT * FROM customers WHERE id = '$customerid'";
			#$ref = mysql_query($sql) or die('-9');
			#$res = mysql_fetch_array($ref);
			if($customerid == '123456'){ # found the customer by customerid
				return "Enterprise|".$customerid."|TESTSTR";
			}elseif($customerid == '789'){
				return "SMB|".$customerid."|TESTSTR";  # cant found the customer by customerid
			}else{
				return "Other|".$customerid."|TESTSTR";
			}
		}
</WRAP>


===== get customer enter form astercc event=====

{{:en:use_case:vartoagent.png?600|}}

if your custom page is using our framework, you can read [[en:custom_development_guide:how_to_integrate_custom_page_in_astercc|Embed System under Same Domain]] 
if not , you can get from http push event [[en:custom_development_guide:how_to_use_http_push_sample_page_to_receive_system_events|how to use http_push sampl page to receive system events]]