====== Useful reports in call center ======
asterCC commercial call center system provides a rich type of statistics reports, users can view the report according to their needs, and here we list some common useful reports.

===== Useful reports in outbound call center =====
Outbound call center is mainly concerned about the contract situation, agents efficiency and data usage.
==== Agent Statistics ====

  * Click [[en:module_manual:statistics]] -> [[en:module_manual:statistics:agent_details]]
  * This statistics provides agent work report, it could give all agents statistics in a campaign or several campaigns in a period of time

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==== Inbound/Outbound Statistics ====

  * Click  [[en:module_manual:statistics]] -> [[en:module_manual:statistics:outbound_details]]
  * this report provides the call records for one agent or one device, it also provides the amount of all kins of call durtaion

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==== Campaign statistics ====

  * Click [[en:module_manual:campaign]] -> [[en:module_manual:campaign:Statistics]]
  * System provides different reports based campaign, such as call result, success rate ..

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==== Predictive dialer statistics ====

  * click [[en:module_manual:dialer]] -> [[en:module_manual:dialer:Statistics]]
  * this reports gives all data in a campaign using predictive dialer, provides a reference for our set of pre-dialing parameters

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==== Predictive dialer filter log ====

  * We use dialer filter to move the number from customer package to dialer list, say we can add a automatic dialer which execute every 9am, it will recycle all answered customers who did not talk to agent to dialer, then the dialer would dial them again
  * click [[en:module_manual:dialer]] -> [[en:module_manual:dialer:filter_log]]
  * this log provides how dialer filer work

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==== Campaign data monitor report====
  * click [[en:module_manual:campaign]] -> [[en:module_manual:campaign:data_monitor]]
  * this report is used to check the data usage in campaign

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