====== Outbound Functions in Call Center ======

Outbound calls is the most useful features in most of call center, system provides some modules for this
  * Campaign
  * Dialer
  * Work Order
  * Survey
  * e-commerce

Campaign is one of the basic module, depending on the need, we can put dialer, work orders, survey, product and e-commerce in combination together. Campaign is primarily designed for the outbound usage, but can also be used for inbound popup.
Through the different settings, the system can be widely used
  * Customer Care
  * Survey
  * TV Shopping
  * Tele-Marketing

Main Features include:
  * Multiple Campaigns
  * Caller ID config, please refer to [[:en:use_case:manage_caller_id]]
  * Customize customer fields
  * Customize export fields
  * Work time
  * Assign contacts automaticly
  * Assign contacts manually
  * After call work
  * Scheduler callback
  * Agent Rank
  * Field Alias
  * Hangup Action
  * Switch custonmers in different campaign
  * Customize call result
    * Bind to call status
    * Bind to customer status
    * Bind to work order
    * Bind to campaign
  * Quality Control
  * Call Record Details
  * Agent Rate
  * Do not call list
  * Missed calls call back
  * Dial from phone
  * Preview dial
  * Auto dial
  * Statistics
    * Campaign Reports
    * Agent reports
    * Agent process report
    * Statistics report by time
    * Process report
    * Statistics report
    * Dially report
    * Dially report for each campaign
  * Data Monitoring
    * Contacts numbers
    * Imported numbers
    * Dialed numbers
    * Success numbers
    * Un-dialed numbers
    * Contacts number in dialer
    * Last recycle time
    * Recycle times
  * Duplicated check
  * Agent privilege
    * Hiden contact
    * Config read-only fields
    * Config display fields
    * Config if it's allowed to add new contact
    * Config if it's allowed to obtains contacts from the list
    * Config if it's allowed to transfer a customer call
    * Config if it's allowed to read customer information when it's not assigned
    * Config if it's allowed to change customer status when it's after QC
 * Work Order
  * Survey